Centralize
Bring together requests arriving by phone, text message, email, and Web forms.
REQUEST INTAKE, RESPONSE AND FOLLOW-UP · BY OPTIMIZIT AI
Every request.
Owned and followed.
Through to outcome.
PRS, by OptimizIT, connects every customer request to the right product, owner and next action.
CONÇU POUR
MULTICHANNELphone, text, email and Web
OWNERassigned to every request
OUTCOMEwon, lost or transferred
/ FROM MESSAGE TO OUTCOME
A structured request.
A clear next action.
PRS helps SMEs stop losing customer requests. The platform centralizes messages, connects them to business systems, organizes follow-up, and measures outcomes.
Connect
Link every opportunity to the inventory, CRM, or business system that provides useful context.
Assign
Give every request an owner and make the expected next action visible.
Follow up
Apply the follow-up cadence and retain the outcome: won, lost, or transferred.
/ COMMERCIAL JOURNEY
From scattered requests
to measurable follow-up.
Unlike an inbox or generic chatbot, PRS assigns ownership, applies follow-up rules, and records the outcome.
- 01Request converted into a structured opportunity
- 02Business context available to the owner
- 03Follow-up organized until the outcome is known
/ EDITIONS
One core platform.
Proof for each sector.
First vertical to prove
An edition for automotive recyclers, parts sellers, and garages. Its commercial scope must be supported by a credible demonstration and evidence.
Next extension
The priority extension envisioned for specialized distributors and technical inventories; it is not presented as already delivered.
/ TWO STANDALONE PRODUCTS
PRS moves the request forward.
Refeo can inform the answer.
PRS may consult Refeo to retrieve a product sheet, procedure, or authorized rule. This complementarity is optional: PRS can work with the client’s inventory, CRM, and rules, while Refeo remains independently saleable.
/ PRS DISCOVERY
Show us your current
request journey.
Choose a channel, business context, and follow-up rule to frame a credible demonstration without assuming your edition is already deployed.
- ✓ One real request channel
- ✓ Your business system or inventory
- ✓ One follow-up rule to validate